BlackBerry Torch 9800
Smartphone
User Guide
Version: 6.0
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWDT643442-941426-0125015955-001
Contents
Quick Help..........................................................................................................................................................................................................
9
Top 10.................................................................................................................................................................................................................
9
Getting to know your smartphone.....................................................................................................................................................................
13
Tips.....................................................................................................................................................................................................................
29
Make it yours......................................................................................................................................................................................................
34
Shortcuts............................................................................................................................................................................................................
42
Phone shortcuts.................................................................................................................................................................................................
42
Message shortcuts..............................................................................................................................................................................................
42
File and attachment shortcuts...........................................................................................................................................................................
43
Typing shortcuts for the slide-out keyboard......................................................................................................................................................
44
Media shortcuts.................................................................................................................................................................................................
45
Browser shortcuts..............................................................................................................................................................................................
46
Calendar shortcuts.............................................................................................................................................................................................
47
Search shortcuts.................................................................................................................................................................................................
47
Map shortcuts....................................................................................................................................................................................................
48
Troubleshooting: Shortcuts................................................................................................................................................................................
48
Phone.................................................................................................................................................................................................................
49
Phone basics.......................................................................................................................................................................................................
49
Emergency calls..................................................................................................................................................................................................
52
Volume...............................................................................................................................................................................................................
52
Voice mail...........................................................................................................................................................................................................
53
Speed dial...........................................................................................................................................................................................................
54
Call waiting, call forwarding, and call blocking...................................................................................................................................................
55
Fixed dialing and smart dialing...........................................................................................................................................................................
57
Conference calls.................................................................................................................................................................................................
59
Call logs...............................................................................................................................................................................................................
60
Multiple phone numbers....................................................................................................................................................................................
62
Phone options....................................................................................................................................................................................................
63
Phone shortcuts.................................................................................................................................................................................................
65
Troubleshooting: Phone.....................................................................................................................................................................................
66
Voice commands................................................................................................................................................................................................
68
Perform an action using a voice command........................................................................................................................................................
68
Available voice commands.................................................................................................................................................................................
68
Change the language for voice commands........................................................................................................................................................
69
Turn off choice lists for voice commands...........................................................................................................................................................
69
Change the options for voice prompts...............................................................................................................................................................
69
Improve voice recognition..................................................................................................................................................................................
70
Troubleshooting: Voice dialing...........................................................................................................................................................................
70
Messages............................................................................................................................................................................................................
71
Email...................................................................................................................................................................................................................
71
PIN messages......................................................................................................................................................................................................
87
Text messages....................................................................................................................................................................................................
91
Security options for messages............................................................................................................................................................................
99
Attachments.......................................................................................................................................................................................................
101
S/MIME-protected messages.............................................................................................................................................................................
103
IBM Lotus Notes native encrypted messages.....................................................................................................................................................
109
PGP protected messages....................................................................................................................................................................................
110
Message shortcuts..............................................................................................................................................................................................
115
File and attachment shortcuts...........................................................................................................................................................................
116
Troubleshooting: Messages................................................................................................................................................................................
117
Files....................................................................................................................................................................................................................
123
File basics...........................................................................................................................................................................................................
123
Managing files and attachments........................................................................................................................................................................
125
File and attachment shortcuts...........................................................................................................................................................................
128
Troubleshooting: Attachments...........................................................................................................................................................................
129
Media.................................................................................................................................................................................................................
130
Music..................................................................................................................................................................................................................
130
Podcasts.............................................................................................................................................................................................................
133
Videos.................................................................................................................................................................................................................
135
Video camera.....................................................................................................................................................................................................
136
Camera...............................................................................................................................................................................................................
138
Pictures...............................................................................................................................................................................................................
140
Voice notes.........................................................................................................................................................................................................
142
Ring tones...........................................................................................................................................................................................................
143
Media storage....................................................................................................................................................................................................
145
Transferring and downloading media files.........................................................................................................................................................
148
Supported audio and video file formats.............................................................................................................................................................
150
Media shortcuts.................................................................................................................................................................................................
150
Troubleshooting: Media.....................................................................................................................................................................................
151
Ring tones, sounds, and alerts............................................................................................................................................................................
154
About ring tones, sounds, and alerts..................................................................................................................................................................
154
Change your ring tone, notifiers, or reminders..................................................................................................................................................
154
Add a custom profile..........................................................................................................................................................................................
155
Add a contact alert.............................................................................................................................................................................................
155
Silence your device.............................................................................................................................................................................................
155
Flashing LED........................................................................................................................................................................................................
156
Change alarm notification options.....................................................................................................................................................................
156
Turn on event sounds.........................................................................................................................................................................................
157
Troubleshooting: Ring tones, sounds, and alerts...............................................................................................................................................
157
Browser..............................................................................................................................................................................................................
158
Browser basics....................................................................................................................................................................................................
158
Browser bookmarks............................................................................................................................................................................................
161
RSS feeds............................................................................................................................................................................................................
162
Browser options.................................................................................................................................................................................................
163
Browser security.................................................................................................................................................................................................
165
Browser push......................................................................................................................................................................................................
167
Browser shortcuts..............................................................................................................................................................................................
168
Troubleshooting: Browser..................................................................................................................................................................................
169
Calendar.............................................................................................................................................................................................................
170
Calendar basics...................................................................................................................................................................................................
170
Meetings.............................................................................................................................................................................................................
171
Conference call meetings...................................................................................................................................................................................
173
Synchronizing calendar.......................................................................................................................................................................................
175
Calendar options................................................................................................................................................................................................
177
Calendar shortcuts.............................................................................................................................................................................................
178
Troubleshooting: Calendar.................................................................................................................................................................................
179
Contacts..............................................................................................................................................................................................................
181
Contact basics.....................................................................................................................................................................................................
181
Customizing contacts.........................................................................................................................................................................................
182
Synchronizing contacts.......................................................................................................................................................................................
184
Personal distribution lists...................................................................................................................................................................................
186
Multiple contact lists..........................................................................................................................................................................................
187
Contact list options.............................................................................................................................................................................................
187
Troubleshooting: Contacts.................................................................................................................................................................................
188
Clock...................................................................................................................................................................................................................
190
Set the date and time.........................................................................................................................................................................................
190
Change what appears on the screen when your device is charging...................................................................................................................
190
Change the clock face.........................................................................................................................................................................................
190
Display a second time zone on the clock............................................................................................................................................................
191
Turn on the alarm...............................................................................................................................................................................................
191
Silence the alarm................................................................................................................................................................................................
191
Change alarm notification options.....................................................................................................................................................................
191
Turn on bedside clock mode..............................................................................................................................................................................
192
Set options for bedside clock mode...................................................................................................................................................................
192
Use the stopwatch..............................................................................................................................................................................................
192
Use the timer......................................................................................................................................................................................................
192
Change timer notification options......................................................................................................................................................................
193
Troubleshooting: Clock.......................................................................................................................................................................................
193
Tasks and memos...............................................................................................................................................................................................
194
Create a task or memo.......................................................................................................................................................................................
194
Send a task or memo..........................................................................................................................................................................................
194
Change or delete a task or memo......................................................................................................................................................................
194
Change the status of a task................................................................................................................................................................................
194
Hide completed tasks.........................................................................................................................................................................................
195
Show tasks in the calendar.................................................................................................................................................................................
195
Synchronizing tasks and memos.........................................................................................................................................................................
195
About categories................................................................................................................................................................................................
197
Categorize a contact, task, or memo..................................................................................................................................................................
197
Create a category for contacts, tasks, or memos...............................................................................................................................................
197
Turn off the prompt that appears before you delete items...............................................................................................................................
198
Typing.................................................................................................................................................................................................................
199
Typing basics......................................................................................................................................................................................................
199
Typing input methods........................................................................................................................................................................................
200
Typing options....................................................................................................................................................................................................
202
Spelling checker..................................................................................................................................................................................................
203
Custom dictionary..............................................................................................................................................................................................
204
AutoText.............................................................................................................................................................................................................
205
Typing shortcuts for the slide-out keyboard......................................................................................................................................................
206
Troubleshooting: Typing.....................................................................................................................................................................................
207
Keyboard............................................................................................................................................................................................................
208
Assign an application to a Convenience key.......................................................................................................................................................
208
Change the default currency symbol..................................................................................................................................................................
208
Set the cursor speed...........................................................................................................................................................................................
208
Turn on key tones...............................................................................................................................................................................................
208
Set the trackpad sensitivity................................................................................................................................................................................
209
Turn off trackpad sounds...................................................................................................................................................................................
209
Troubleshooting: Keyboard................................................................................................................................................................................
209
Language............................................................................................................................................................................................................
210
About typing input languages............................................................................................................................................................................
210
Change the language..........................................................................................................................................................................................
210
Use a shortcut for switching typing input languages when you are typing........................................................................................................
210
Add a display language.......................................................................................................................................................................................
211
Delete a language...............................................................................................................................................................................................
211
Troubleshooting: Language................................................................................................................................................................................
211
Screen display.....................................................................................................................................................................................................
212
Set options for backlighting................................................................................................................................................................................
212
Use a picture as your device wallpaper..............................................................................................................................................................
212
Change the display font......................................................................................................................................................................................
212
Organizing applications on the Home screen.....................................................................................................................................................
213
Add a message that appears when your device is locked..................................................................................................................................
214
Set the touch screen sensitivity..........................................................................................................................................................................
214
Use grayscale or reverse contrast for the screen display...................................................................................................................................
214
Turn on flashing LED notification for wireless coverage....................................................................................................................................
214
Themes...............................................................................................................................................................................................................
215
Troubleshooting: Display....................................................................................................................................................................................
215
GPS technology...................................................................................................................................................................................................
217
About GPS technology........................................................................................................................................................................................
217
Turn on GPS technology.....................................................................................................................................................................................
217
Set the GPS receiver that you use to track your movement..............................................................................................................................
217
Get your GPS location........................................................................................................................................................................................
218
Prevent others from tracking your location.......................................................................................................................................................
218
Turn off location aiding......................................................................................................................................................................................
218
Troubleshooting: GPS technology......................................................................................................................................................................
219
Maps...................................................................................................................................................................................................................
220
Map basics..........................................................................................................................................................................................................
220
Map options.......................................................................................................................................................................................................
223
Map shortcuts....................................................................................................................................................................................................
223
Troubleshooting: Maps......................................................................................................................................................................................
224
Applications........................................................................................................................................................................................................
225
About multitasking.............................................................................................................................................................................................
225
Keep an application running in the background and switch to another application.........................................................................................
225
Close an application so that it is not running in the background.......................................................................................................................
225
About adding applications..................................................................................................................................................................................
226
About social networking applications................................................................................................................................................................
227
About instant messaging applications................................................................................................................................................................
227
Require your device password before adding an application............................................................................................................................
227
Delete an application.........................................................................................................................................................................................
228
View properties for an application.....................................................................................................................................................................
228
View the size of an application database...........................................................................................................................................................
228
Troubleshooting: Applications...........................................................................................................................................................................
228
BlackBerry Device Software...............................................................................................................................................................................
229
About updating the BlackBerry Device Software...............................................................................................................................................
229
Update the BlackBerry Device Software over the wireless network..................................................................................................................
230
Return to or delete the previous version of the BlackBerry Device Software....................................................................................................
230
Update the BlackBerry Device Software from a web site..................................................................................................................................
230
Update the BlackBerry Device Software using the BlackBerry Desktop Software.............................................................................................
231
Troubleshooting: BlackBerry Device Software...................................................................................................................................................
231
Manage Connections..........................................................................................................................................................................................
233
Manage Connections basics...............................................................................................................................................................................
233
Mobile network..................................................................................................................................................................................................
235
Wi-Fi technology................................................................................................................................................................................................
239
Bluetooth technology.........................................................................................................................................................................................
245
Power and battery..............................................................................................................................................................................................
253
Turn off your device...........................................................................................................................................................................................
253
Set your device to turn on and turn off automatically.......................................................................................................................................
253
Reset the device.................................................................................................................................................................................................
253
Check the battery power level...........................................................................................................................................................................
253
Tips: Extending battery life.................................................................................................................................................................................
253
Memory and media cards...................................................................................................................................................................................
255
About media cards.............................................................................................................................................................................................
255
Supported media cards......................................................................................................................................................................................
255
View the amount of available storage space on your device.............................................................................................................................
255
Turn off media card support..............................................................................................................................................................................
255
Repair files stored on your media card or on your device.................................................................................................................................
255
About compression............................................................................................................................................................................................
256
About file encryption..........................................................................................................................................................................................
256
Turn on encryption.............................................................................................................................................................................................
256
Tips: Freeing and conserving storage space.......................................................................................................................................................
257
Troubleshooting: Storage and media cards........................................................................................................................................................
258
Search.................................................................................................................................................................................................................
259
Search for an item..............................................................................................................................................................................................
259
Set the types of items that are included in searches.........................................................................................................................................
259
Search for messages...........................................................................................................................................................................................
259
Message search criteria......................................................................................................................................................................................
260
Do more with your message search results.......................................................................................................................................................
260
Search for text in a message, in a file, or on a web page...................................................................................................................................
261
View, change, or delete a saved search.............................................................................................................................................................
261
Search for a contact in your organization's address book..................................................................................................................................
261
Search shortcuts.................................................................................................................................................................................................
262
SIM card..............................................................................................................................................................................................................
263
About the SIM card phone book........................................................................................................................................................................
263
Add a contact to your SIM card..........................................................................................................................................................................
263
Copy contacts from your SIM card to your contact list......................................................................................................................................
263
Copy a contact from your contact list to your SIM card.....................................................................................................................................
263
Change or delete a SIM card contact.................................................................................................................................................................
264
Store text messages on your SIM card...............................................................................................................................................................
264
Change the display name for a phone number..................................................................................................................................................
264
About SIM card security.....................................................................................................................................................................................
264
Protect your SIM card with a PIN code...............................................................................................................................................................
265
Change the SIM card PIN code...........................................................................................................................................................................
265
Security...............................................................................................................................................................................................................
266
Security basics....................................................................................................................................................................................................
266
Password keeper................................................................................................................................................................................................
268
Encryption..........................................................................................................................................................................................................
270
Memory cleaning................................................................................................................................................................................................
272
Certificates.........................................................................................................................................................................................................
273
PGP keys.............................................................................................................................................................................................................
280
Certificate servers..............................................................................................................................................................................................
285
Key store.............................................................................................................................................................................................................
287
Smart cards.........................................................................................................................................................................................................
289
VPN settings.......................................................................................................................................................................................................
292
Verify security software manually......................................................................................................................................................................
293
Third-party application control..........................................................................................................................................................................
294
Troubleshooting: Security..................................................................................................................................................................................
297
Service books and diagnostic reports.................................................................................................................................................................
298
Accept, delete, or restore a service book...........................................................................................................................................................
298
Run a diagnostic report......................................................................................................................................................................................
298
View, submit, or delete a diagnostic report.......................................................................................................................................................
298
Set a default recipient for diagnostic reports.....................................................................................................................................................
299
I cannot run or submit a diagnostic report.........................................................................................................................................................
299
View the version number of the BlackBerry Device Software on your device...................................................................................................
299
Synchronization..................................................................................................................................................................................................
300
About synchronization.......................................................................................................................................................................................
300
Reconcile email over the wireless network........................................................................................................................................................
300
Delete email on your device and in your email application on your computer.................................................................................................
301
Synchronize organizer data over the wireless network.....................................................................................................................................
301
About synchronization conflicts.........................................................................................................................................................................
301
Manage email reconciliation conflicts................................................................................................................................................................
302
Manage data synchronization conflicts..............................................................................................................................................................
302
About backing up and restoring device data......................................................................................................................................................
302
Empty the deleted items folder on your computer from your device...............................................................................................................
303
Troubleshooting: Synchronization.....................................................................................................................................................................
303
Accessibility options...........................................................................................................................................................................................
305
About accessibility options.................................................................................................................................................................................
305
Screen accessibility options................................................................................................................................................................................
305
Audio and phone accessibility options...............................................................................................................................................................
306
Typing accessibility options................................................................................................................................................................................
308
Calculator...........................................................................................................................................................................................................
310
Use the calculator...............................................................................................................................................................................................
310
Convert a measurement.....................................................................................................................................................................................
310
BrickBreaker.......................................................................................................................................................................................................
311
About BrickBreaker............................................................................................................................................................................................
311
BrickBreaker capsules.........................................................................................................................................................................................
311
BrickBreaker scoring...........................................................................................................................................................................................
312
Play BrickBreaker................................................................................................................................................................................................
312
Adjust the volume..............................................................................................................................................................................................
312
Set the paddle speed..........................................................................................................................................................................................
313
Word Mole game................................................................................................................................................................................................
314
Word Mole game basics.....................................................................................................................................................................................
314
Single-player games............................................................................................................................................................................................
315
Multiplayer games..............................................................................................................................................................................................
316
Troubleshooting: Word Mole.............................................................................................................................................................................
317
Glossary..............................................................................................................................................................................................................
318
Legal notice........................................................................................................................................................................................................
323