BlackBerry Torch 9800 Help

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BlackBerry Torch 9800
Smartphone

User Guide

Version: 6.0

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

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SWDT643442-941426-0125015955-001

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Contents

Quick Help..........................................................................................................................................................................................................

9

Top 10.................................................................................................................................................................................................................

9

Getting to know your smartphone.....................................................................................................................................................................

13

Tips.....................................................................................................................................................................................................................

29

Make it yours......................................................................................................................................................................................................

34

Shortcuts............................................................................................................................................................................................................

42

Phone shortcuts.................................................................................................................................................................................................

42

Message shortcuts..............................................................................................................................................................................................

42

File and attachment shortcuts...........................................................................................................................................................................

43

Typing shortcuts for the slide-out keyboard......................................................................................................................................................

44

Media shortcuts.................................................................................................................................................................................................

45

Browser shortcuts..............................................................................................................................................................................................

46

Calendar shortcuts.............................................................................................................................................................................................

47

Search shortcuts.................................................................................................................................................................................................

47

Map shortcuts....................................................................................................................................................................................................

48

Troubleshooting: Shortcuts................................................................................................................................................................................

48

Phone.................................................................................................................................................................................................................

49

Phone basics.......................................................................................................................................................................................................

49

Emergency calls..................................................................................................................................................................................................

52

Volume...............................................................................................................................................................................................................

52

Voice mail...........................................................................................................................................................................................................

53

Speed dial...........................................................................................................................................................................................................

54

Call waiting, call forwarding, and call blocking...................................................................................................................................................

55

Fixed dialing and smart dialing...........................................................................................................................................................................

57

Conference calls.................................................................................................................................................................................................

59

Call logs...............................................................................................................................................................................................................

60

Multiple phone numbers....................................................................................................................................................................................

62

Phone options....................................................................................................................................................................................................

63

Phone shortcuts.................................................................................................................................................................................................

65

Troubleshooting: Phone.....................................................................................................................................................................................

66

Voice commands................................................................................................................................................................................................

68

Perform an action using a voice command........................................................................................................................................................

68

Available voice commands.................................................................................................................................................................................

68

Change the language for voice commands........................................................................................................................................................

69

Turn off choice lists for voice commands...........................................................................................................................................................

69

Change the options for voice prompts...............................................................................................................................................................

69

Improve voice recognition..................................................................................................................................................................................

70

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Troubleshooting: Voice dialing...........................................................................................................................................................................

70

Messages............................................................................................................................................................................................................

71

Email...................................................................................................................................................................................................................

71

PIN messages......................................................................................................................................................................................................

87

Text messages....................................................................................................................................................................................................

91

Security options for messages............................................................................................................................................................................

99

Attachments.......................................................................................................................................................................................................

101

S/MIME-protected messages.............................................................................................................................................................................

103

IBM Lotus Notes native encrypted messages.....................................................................................................................................................

109

PGP protected messages....................................................................................................................................................................................

110

Message shortcuts..............................................................................................................................................................................................

115

File and attachment shortcuts...........................................................................................................................................................................

116

Troubleshooting: Messages................................................................................................................................................................................

117

Files....................................................................................................................................................................................................................

123

File basics...........................................................................................................................................................................................................

123

Managing files and attachments........................................................................................................................................................................

125

File and attachment shortcuts...........................................................................................................................................................................

128

Troubleshooting: Attachments...........................................................................................................................................................................

129

Media.................................................................................................................................................................................................................

130

Music..................................................................................................................................................................................................................

130

Podcasts.............................................................................................................................................................................................................

133

Videos.................................................................................................................................................................................................................

135

Video camera.....................................................................................................................................................................................................

136

Camera...............................................................................................................................................................................................................

138

Pictures...............................................................................................................................................................................................................

140

Voice notes.........................................................................................................................................................................................................

142

Ring tones...........................................................................................................................................................................................................

143

Media storage....................................................................................................................................................................................................

145

Transferring and downloading media files.........................................................................................................................................................

148

Supported audio and video file formats.............................................................................................................................................................

150

Media shortcuts.................................................................................................................................................................................................

150

Troubleshooting: Media.....................................................................................................................................................................................

151

Ring tones, sounds, and alerts............................................................................................................................................................................

154

About ring tones, sounds, and alerts..................................................................................................................................................................

154

Change your ring tone, notifiers, or reminders..................................................................................................................................................

154

Add a custom profile..........................................................................................................................................................................................

155

Add a contact alert.............................................................................................................................................................................................

155

Silence your device.............................................................................................................................................................................................

155

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Flashing LED........................................................................................................................................................................................................

156

Change alarm notification options.....................................................................................................................................................................

156

Turn on event sounds.........................................................................................................................................................................................

157

Troubleshooting: Ring tones, sounds, and alerts...............................................................................................................................................

157

Browser..............................................................................................................................................................................................................

158

Browser basics....................................................................................................................................................................................................

158

Browser bookmarks............................................................................................................................................................................................

161

RSS feeds............................................................................................................................................................................................................

162

Browser options.................................................................................................................................................................................................

163

Browser security.................................................................................................................................................................................................

165

Browser push......................................................................................................................................................................................................

167

Browser shortcuts..............................................................................................................................................................................................

168

Troubleshooting: Browser..................................................................................................................................................................................

169

Calendar.............................................................................................................................................................................................................

170

Calendar basics...................................................................................................................................................................................................

170

Meetings.............................................................................................................................................................................................................

171

Conference call meetings...................................................................................................................................................................................

173

Synchronizing calendar.......................................................................................................................................................................................

175

Calendar options................................................................................................................................................................................................

177

Calendar shortcuts.............................................................................................................................................................................................

178

Troubleshooting: Calendar.................................................................................................................................................................................

179

Contacts..............................................................................................................................................................................................................

181

Contact basics.....................................................................................................................................................................................................

181

Customizing contacts.........................................................................................................................................................................................

182

Synchronizing contacts.......................................................................................................................................................................................

184

Personal distribution lists...................................................................................................................................................................................

186

Multiple contact lists..........................................................................................................................................................................................

187

Contact list options.............................................................................................................................................................................................

187

Troubleshooting: Contacts.................................................................................................................................................................................

188

Clock...................................................................................................................................................................................................................

190

Set the date and time.........................................................................................................................................................................................

190

Change what appears on the screen when your device is charging...................................................................................................................

190

Change the clock face.........................................................................................................................................................................................

190

Display a second time zone on the clock............................................................................................................................................................

191

Turn on the alarm...............................................................................................................................................................................................

191

Silence the alarm................................................................................................................................................................................................

191

Change alarm notification options.....................................................................................................................................................................

191

Turn on bedside clock mode..............................................................................................................................................................................

192

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Set options for bedside clock mode...................................................................................................................................................................

192

Use the stopwatch..............................................................................................................................................................................................

192

Use the timer......................................................................................................................................................................................................

192

Change timer notification options......................................................................................................................................................................

193

Troubleshooting: Clock.......................................................................................................................................................................................

193

Tasks and memos...............................................................................................................................................................................................

194

Create a task or memo.......................................................................................................................................................................................

194

Send a task or memo..........................................................................................................................................................................................

194

Change or delete a task or memo......................................................................................................................................................................

194

Change the status of a task................................................................................................................................................................................

194

Hide completed tasks.........................................................................................................................................................................................

195

Show tasks in the calendar.................................................................................................................................................................................

195

Synchronizing tasks and memos.........................................................................................................................................................................

195

About categories................................................................................................................................................................................................

197

Categorize a contact, task, or memo..................................................................................................................................................................

197

Create a category for contacts, tasks, or memos...............................................................................................................................................

197

Turn off the prompt that appears before you delete items...............................................................................................................................

198

Typing.................................................................................................................................................................................................................

199

Typing basics......................................................................................................................................................................................................

199

Typing input methods........................................................................................................................................................................................

200

Typing options....................................................................................................................................................................................................

202

Spelling checker..................................................................................................................................................................................................

203

Custom dictionary..............................................................................................................................................................................................

204

AutoText.............................................................................................................................................................................................................

205

Typing shortcuts for the slide-out keyboard......................................................................................................................................................

206

Troubleshooting: Typing.....................................................................................................................................................................................

207

Keyboard............................................................................................................................................................................................................

208

Assign an application to a Convenience key.......................................................................................................................................................

208

Change the default currency symbol..................................................................................................................................................................

208

Set the cursor speed...........................................................................................................................................................................................

208

Turn on key tones...............................................................................................................................................................................................

208

Set the trackpad sensitivity................................................................................................................................................................................

209

Turn off trackpad sounds...................................................................................................................................................................................

209

Troubleshooting: Keyboard................................................................................................................................................................................

209

Language............................................................................................................................................................................................................

210

About typing input languages............................................................................................................................................................................

210

Change the language..........................................................................................................................................................................................

210

Use a shortcut for switching typing input languages when you are typing........................................................................................................

210

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Add a display language.......................................................................................................................................................................................

211

Delete a language...............................................................................................................................................................................................

211

Troubleshooting: Language................................................................................................................................................................................

211

Screen display.....................................................................................................................................................................................................

212

Set options for backlighting................................................................................................................................................................................

212

Use a picture as your device wallpaper..............................................................................................................................................................

212

Change the display font......................................................................................................................................................................................

212

Organizing applications on the Home screen.....................................................................................................................................................

213

Add a message that appears when your device is locked..................................................................................................................................

214

Set the touch screen sensitivity..........................................................................................................................................................................

214

Use grayscale or reverse contrast for the screen display...................................................................................................................................

214

Turn on flashing LED notification for wireless coverage....................................................................................................................................

214

Themes...............................................................................................................................................................................................................

215

Troubleshooting: Display....................................................................................................................................................................................

215

GPS technology...................................................................................................................................................................................................

217

About GPS technology........................................................................................................................................................................................

217

Turn on GPS technology.....................................................................................................................................................................................

217

Set the GPS receiver that you use to track your movement..............................................................................................................................

217

Get your GPS location........................................................................................................................................................................................

218

Prevent others from tracking your location.......................................................................................................................................................

218

Turn off location aiding......................................................................................................................................................................................

218

Troubleshooting: GPS technology......................................................................................................................................................................

219

Maps...................................................................................................................................................................................................................

220

Map basics..........................................................................................................................................................................................................

220

Map options.......................................................................................................................................................................................................

223

Map shortcuts....................................................................................................................................................................................................

223

Troubleshooting: Maps......................................................................................................................................................................................

224

Applications........................................................................................................................................................................................................

225

About multitasking.............................................................................................................................................................................................

225

Keep an application running in the background and switch to another application.........................................................................................

225

Close an application so that it is not running in the background.......................................................................................................................

225

About adding applications..................................................................................................................................................................................

226

About social networking applications................................................................................................................................................................

227

About instant messaging applications................................................................................................................................................................

227

Require your device password before adding an application............................................................................................................................

227

Delete an application.........................................................................................................................................................................................

228

View properties for an application.....................................................................................................................................................................

228

View the size of an application database...........................................................................................................................................................

228

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Troubleshooting: Applications...........................................................................................................................................................................

228

BlackBerry Device Software...............................................................................................................................................................................

229

About updating the BlackBerry Device Software...............................................................................................................................................

229

Update the BlackBerry Device Software over the wireless network..................................................................................................................

230

Return to or delete the previous version of the BlackBerry Device Software....................................................................................................

230

Update the BlackBerry Device Software from a web site..................................................................................................................................

230

Update the BlackBerry Device Software using the BlackBerry Desktop Software.............................................................................................

231

Troubleshooting: BlackBerry Device Software...................................................................................................................................................

231

Manage Connections..........................................................................................................................................................................................

233

Manage Connections basics...............................................................................................................................................................................

233

Mobile network..................................................................................................................................................................................................

235

Wi-Fi technology................................................................................................................................................................................................

239

Bluetooth technology.........................................................................................................................................................................................

245

Power and battery..............................................................................................................................................................................................

253

Turn off your device...........................................................................................................................................................................................

253

Set your device to turn on and turn off automatically.......................................................................................................................................

253

Reset the device.................................................................................................................................................................................................

253

Check the battery power level...........................................................................................................................................................................

253

Tips: Extending battery life.................................................................................................................................................................................

253

Memory and media cards...................................................................................................................................................................................

255

About media cards.............................................................................................................................................................................................

255

Supported media cards......................................................................................................................................................................................

255

View the amount of available storage space on your device.............................................................................................................................

255

Turn off media card support..............................................................................................................................................................................

255

Repair files stored on your media card or on your device.................................................................................................................................

255

About compression............................................................................................................................................................................................

256

About file encryption..........................................................................................................................................................................................

256

Turn on encryption.............................................................................................................................................................................................

256

Tips: Freeing and conserving storage space.......................................................................................................................................................

257

Troubleshooting: Storage and media cards........................................................................................................................................................

258

Search.................................................................................................................................................................................................................

259

Search for an item..............................................................................................................................................................................................

259

Set the types of items that are included in searches.........................................................................................................................................

259

Search for messages...........................................................................................................................................................................................

259

Message search criteria......................................................................................................................................................................................

260

Do more with your message search results.......................................................................................................................................................

260

Search for text in a message, in a file, or on a web page...................................................................................................................................

261

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View, change, or delete a saved search.............................................................................................................................................................

261

Search for a contact in your organization's address book..................................................................................................................................

261

Search shortcuts.................................................................................................................................................................................................

262

SIM card..............................................................................................................................................................................................................

263

About the SIM card phone book........................................................................................................................................................................

263

Add a contact to your SIM card..........................................................................................................................................................................

263

Copy contacts from your SIM card to your contact list......................................................................................................................................

263

Copy a contact from your contact list to your SIM card.....................................................................................................................................

263

Change or delete a SIM card contact.................................................................................................................................................................

264

Store text messages on your SIM card...............................................................................................................................................................

264

Change the display name for a phone number..................................................................................................................................................

264

About SIM card security.....................................................................................................................................................................................

264

Protect your SIM card with a PIN code...............................................................................................................................................................

265

Change the SIM card PIN code...........................................................................................................................................................................

265

Security...............................................................................................................................................................................................................

266

Security basics....................................................................................................................................................................................................

266

Password keeper................................................................................................................................................................................................

268

Encryption..........................................................................................................................................................................................................

270

Memory cleaning................................................................................................................................................................................................

272

Certificates.........................................................................................................................................................................................................

273

PGP keys.............................................................................................................................................................................................................

280

Certificate servers..............................................................................................................................................................................................

285

Key store.............................................................................................................................................................................................................

287

Smart cards.........................................................................................................................................................................................................

289

VPN settings.......................................................................................................................................................................................................

292

Verify security software manually......................................................................................................................................................................

293

Third-party application control..........................................................................................................................................................................

294

Troubleshooting: Security..................................................................................................................................................................................

297

Service books and diagnostic reports.................................................................................................................................................................

298

Accept, delete, or restore a service book...........................................................................................................................................................

298

Run a diagnostic report......................................................................................................................................................................................

298

View, submit, or delete a diagnostic report.......................................................................................................................................................

298

Set a default recipient for diagnostic reports.....................................................................................................................................................

299

I cannot run or submit a diagnostic report.........................................................................................................................................................

299

View the version number of the BlackBerry Device Software on your device...................................................................................................

299

Synchronization..................................................................................................................................................................................................

300

About synchronization.......................................................................................................................................................................................

300

Reconcile email over the wireless network........................................................................................................................................................

300

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Delete email on your device and in your email application on your computer.................................................................................................

301

Synchronize organizer data over the wireless network.....................................................................................................................................

301

About synchronization conflicts.........................................................................................................................................................................

301

Manage email reconciliation conflicts................................................................................................................................................................

302

Manage data synchronization conflicts..............................................................................................................................................................

302

About backing up and restoring device data......................................................................................................................................................

302

Empty the deleted items folder on your computer from your device...............................................................................................................

303

Troubleshooting: Synchronization.....................................................................................................................................................................

303

Accessibility options...........................................................................................................................................................................................

305

About accessibility options.................................................................................................................................................................................

305

Screen accessibility options................................................................................................................................................................................

305

Audio and phone accessibility options...............................................................................................................................................................

306

Typing accessibility options................................................................................................................................................................................

308

Calculator...........................................................................................................................................................................................................

310

Use the calculator...............................................................................................................................................................................................

310

Convert a measurement.....................................................................................................................................................................................

310

BrickBreaker.......................................................................................................................................................................................................

311

About BrickBreaker............................................................................................................................................................................................

311

BrickBreaker capsules.........................................................................................................................................................................................

311

BrickBreaker scoring...........................................................................................................................................................................................

312

Play BrickBreaker................................................................................................................................................................................................

312

Adjust the volume..............................................................................................................................................................................................

312

Set the paddle speed..........................................................................................................................................................................................

313

Word Mole game................................................................................................................................................................................................

314

Word Mole game basics.....................................................................................................................................................................................

314

Single-player games............................................................................................................................................................................................

315

Multiplayer games..............................................................................................................................................................................................

316

Troubleshooting: Word Mole.............................................................................................................................................................................

317

Glossary..............................................................................................................................................................................................................

318

Legal notice........................................................................................................................................................................................................

323