Troubleshooting: Attachments
A skipped content bar appears in a document
More content is available for you to download to your BlackBerry® device.
1. To download the content, click the skipped content bar.
2. Click More.
A message, attachment, or Google Mail conversation is cut short or doesn't
appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the
key > More or More All.
• If part of a Google Mail™ conversation doesn't appear, press the
key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related topics
Receive only the first section of long email messages, 80
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
1. To download the slide, highlight the slide.
2. Press the
key > Retrieve.
User Guide
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