BlackBerry Torch 9800 - Wi-Fi technology

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Wi-Fi technology

Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.

About connecting to a Wi-Fi network

With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access

point at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit web

pages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid

data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.
Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free

to use, while others require payment. Your wireless service provider might provide an application for your device that allows

you to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account online

and log in manually.
If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.
When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are within

range of that network, your device connects to it automatically.

Connect to a Wi-Fi network

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi.
3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the Show

Open networks only check box.

4. Click the Wi-Fi network that you want to connect to.
5. If the Wi-Fi network requires authentication, type a password for the network.

The name of the Wi-Fi network appears at the top of the Home screen.

Related topics

I cannot connect to a Wi-Fi network, 244

User Guide

Manage Connections

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Connect to a Wi-Fi network using Wi-Fi Protected Setup

If your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® network
without entering a long password.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi > Other Ways to Connect.

• To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router or

access point, press the Wi-Fi Protected Setup button. On your BlackBerry® device, click Start.

• To use a PIN, click Enter PIN into router. On your device, click Start. Your device provides you with a PIN. On the

administration screen for your router or access point, type the PIN.

Connect to a Wi-Fi network manually

If you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi > Other Ways to Connect > Manually Connect to Network.
3. In the SSID field, type the name of the Wi-Fi network.
4. Click Next.
5. In the Security Type field, click the Wi-Fi network security type and specify any requested information.
6. Click Save and Connect.

Related topics

Options for saved Wi-Fi networks, 241

I cannot connect to a Wi-Fi network, 244

Change, move, or delete a saved Wi-Fi network

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi Network > Saved Wi-Fi Networks.
3. Highlight a saved Wi-Fi® network.
4. Press the

key.

• To change options for the saved network, click Edit. Change the options. Click Save.
• To move the saved network and change the order that your BlackBerry® device tries to connect to your saved

networks, click Move. Click a new location.

• To delete the saved network, click Delete.

Related topics

Options for saved Wi-Fi networks, 241

Prevent your device from connecting to a saved Wi-Fi network

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi > Saved Wi-Fi Networks.
3. Highlight a saved Wi-Fi® network.

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4. Press the

key > Disable.

Turn on the prompt that appears for hotspots

By default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If you
turn off these prompts, you can turn them on again.
1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Set Up Wi-Fi.
3. Press the

key > Options.

4. Select the Prompt me when a saved hotspot is found nearby check box.
5. Press the

key > Save.

Options for saved Wi-Fi networks

Common options

Option

Description

Name

Type a display name for the Wi-Fi® network.

SSID

Type the Wi-Fi network name.

Security Type

Set the security type that the Wi-Fi network supports.

Band type

Set the Wi-Fi network type. If you do not know the network type, do not change this field.

SSID broadcasted

Set whether the Wi-Fi network broadcasts its SSID.

Automatically obtain
IP address and DNS

Set whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, and
a gateway address from the Wi-Fi network.

Allow inter-access
point handover

Set whether your device remains connected to the Wi-Fi network when you move between wireless
access points.

VPN profile

If necessary, set a VPN profile to use with the saved Wi-Fi network.

IP Address

Type the IP address for your device.

Subnet mask

Type the subnet mask for the wireless access point that your device should connect to.

Primary DNS

Type the primary DNS that your device should connect to.

Secondary DNS

Type the secondary DNS that your device should connect to.

Default gateway
address

Type the default gateway IP address that your device should connect to.

Domain suffix

Type the domain that your device uses to resolve host names into IP addresses.

WEP options
These options appear if you choose the WEP security type.

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Option

Description

Select WEP key

Set the type of WEP key for the Wi-Fi network.

WEP key

Type the WEP key for the Wi-Fi network in hexadecimal format.

WPA/WPA2 Personal options
These options appear if you choose the WPA/WPA2 Personal security type.

Option

Description

Passphrase

If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.

WPA/WPA2 Enterprise options
These options appear if you choose the WPA/WPA2 Enterprise security type.

Option

Description

Enterprise Sub-Type

If necessary, set the enterprise security method for the Wi-Fi network.

Username

If necessary, type the user name that you use to connect to the Wi-Fi network.

Password

If necessary, type the password that you use to connect to the Wi-Fi network.

CA certificate

Set the root certificate that your device should use to verify that it is connecting to the correct Wi-Fi
network.

Client certificate

Set the authentication certificate that your device should use to connect to the Wi-Fi network.

Inner link security

If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication
method.

Token

Set whether you use a hardware token to connect to the Wi-Fi network.

Server subject

If necessary, type the server subject name that your device should use to verify that it is connecting
to the correct Wi-Fi network.

Server SAN

If necessary, type the server SAN that your device should use to verify that it is connecting to the
correct Wi-Fi network.

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Install a root certificate on your device

You might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. You
can install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® Desktop
Software to synchronize the root certificate between your device and your computer. For more information, see the Help for
the BlackBerry Desktop Software, or contact your administrator.

UMA connection settings

Depending on your wireless service provider, this feature might not be supported. For more information, contact your wireless

service provider.

About using UMA with a Wi-Fi network

If your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to

make calls, visit web pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi® network.

Your BlackBerry® device automatically switches between using your mobile network and Wi-Fi networks, depending on what is

available in the area where you are using your device. For more information about UMA, contact your wireless service

provider.

Change your UMA connection preferences

1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2. Click Mobile Network Options.
3. Change the Connection Preference field.
4. Press the

key > Save.

Related topics

I cannot connect to a Wi-Fi network, 244

Submit a Wi-Fi diagnostic report

1. On the Home screen or in a folder, click the Options icon.
2. Click Networks and Connections > Wi-Fi Network.
3. Press the

key > Troubleshoot > Wi-Fi Diagnostics.

4. Press the

key > Email Report or PIN Report.

Set options for Wi-Fi diagnostic reports

When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic
report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit
a report, do not set a default recipient.
1. On the Home screen or in a folder, click the Options icon.

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2. Click Networks and Connections > Wi-Fi Network.
3. Press the

key > Troubleshoot > Wi-Fi Diagnostics.

4. Press the

key > Options.

• To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.
• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.

5. Press the

key > Save.

Connection permissions for third-party applications

Permission

Description

USB

Set whether third-party applications can use physical connections, such as a USB cable or
RS-232 cable, that you have set up for your BlackBerry® device.

Bluetooth

Set whether third-party applications can use Bluetooth® connections.

Phone

Set whether third-party applications can make calls or access call logs.

Location Data

Set whether third-party applications can use your GPS location information.

Server Network

Set whether third-party applications can access the Internet or your organization's intranet
using your organization's network.

Internet

Set whether third-party applications can access the Internet through your wireless service
provider (for example, using a direct Internet connection or WAP gateway).

Wi-Fi (if supported)

Set whether third-party applications can use Wi-Fi® connections.

About using Wi-Fi with VPN and software tokens

If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you might

be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled device,

you might also need a software token to connect to your organization's network using a Wi-Fi network.

Wi-Fi technology troubleshooting

I cannot connect to a Wi-Fi network

Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.
Try the following actions:

• Verify that you have turned on the connection to the Wi-Fi network.
• Verify that you are in a Wi-Fi coverage area.
• Verify that the time on your device is synchronized with the network time.

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• If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name,

try connecting to the Wi-Fi network manually.

• In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.
• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan for

available Wi-Fi networks.

• If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile Network

Only.

• If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certain

wireless access points. For more information, contact your administrator.

• If you are using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, and

that it has been set to send its profile. Verify that another device is not also attempting to connect at the same time,

and that not more than one access point within range is in this mode.

• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installed

the root certificate for the certificate authority server that created the certificate for the authentication server.

• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to your

device.

Related topics

Turn on or turn off a network connection, 234

Connect to a Wi-Fi network, 239

Connect to a Wi-Fi network manually, 240