BlackBerry Torch 9800 - I cannot run or submit a diagnostic report

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I cannot run or submit a diagnostic report

Try the following actions:

• Try running the diagnostic report again. In the diagnostic report, press the

key > Repeat All Steps.

• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot

submit a diagnostic report to a PIN, try submitting the report to an email address.