BlackBerry Torch 9800 - Troubleshooting: Synchronization

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Troubleshooting: Synchronization

Email is not reconciling over the wireless network

Try the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email manually. On the Home screen, click the Messages icon. Press the

key > Reconcile Now.

Organizer data is not synchronizing over the wireless network

Try the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks

application, and MemoPad.

• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software

to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.

Contact list field data is not appearing on my computer

You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For
example, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it with
the email application on your computer, because the birthday field is a date field in the email application on your computer.

Related topics

Create a custom contact field, 181

User Guide

Synchronization

303

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Some characters in calendar entries do not appear correctly after
synchronization

If you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your

computer. For more information, see the documentation for the operating system on your computer.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you

update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your

device is lost, stolen, or corrupted by an unforeseen issue.

Related topics

Synchronize organizer data over the wireless network, 175

About synchronization conflicts, 86

I am not receiving email from personal folders on my computer

If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of
the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry
Desktop Software.

User Guide

Synchronization

304